ACO has run a pioneering helpline service since the early 1970s offering a personal service to link individuals in financial need, their families and advisers working with them to grant-giving charities (members of the ACO) that might be able to help them.
From January 18th 2010, Turn2us has been running our helpline service. Anyone contacting the ACO by telephone, letter or online for help in finding grant-giving charities that might be able to help them will be referred to Turn2us to receive a free, comprehensive and confidential service.
Turn2us is part of the Elizabeth Finn charity and provides an online and telephone service that helps people access the money available to them – through benefits, grants and other financial help. The Turn2us helpline will assist:
Individuals and intermediaries to:
- Find appropriate grant-giving charities, based on their particular needs and circumstances. Turn2us has a database of over 3,500 charitable funds and will assist people to apply for support from charities
- Check benefit entitlement, to ensure an individual is receiving all they are entitled to
- Provide information and signposting – Turn2us has a database of local advisers and key organisations
Grant-giving charities to:
Update their grant-giving criteria and contact details on the database to ensure they can access individuals, especially those who are hard to reach, to receive appropriate support
Turn2us also has a website www.turn2us.org.uk where people can quickly and easily search and apply on-line to grant-giving charities; complete a benefit check and access information and interactive resources on a welfare benefits, grants and managing money.
Contacting Turn2us
Turn2us can be contacted:
By telephone: 0808 802 2000. Calls are free for all landline and for major mobile network providers, including Orange, 3, Vodafone, T-Mobile, Virgin and O2. Charges may apply for other network users. Check with your supplier first.
Email: Email the turn2us helpline
Website: www.turn2us.org.uk
Post: Turn2us, Unit 9, Cefn Coed Parc, Nantgarw, Cardiff, CF15 7QQ The helpline has Language Line to provide a translation service for people whose first language is not English; and a Typetalk service for deaf people.
Other ACO support services and administrative matters
All other ACO support services and administrative matters are managed by ACO staff and volunteers.
Contact us at our registered office:
The Association of Charity OfficersFive Ways, 57/59 Hatfield Road
Potters Bar, Hertfordshire EN6 1HS
Phone: 01707 651 777
Fax: 01707 660 477
Email: info@aco.uk.net