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Citizens Advice launches service for Universal Credit

Citizens Advice has launched a new service called “Help to Claim” for those who need help applying for Universal Credit. People will now be able to get support from the charity as they submit their Universal Credit application to get their first full payment.

Help will be tailored to the individual and available face-to-face, over the phone and online through webchat and advice content. This may include assistance with the online application form or help with providing evidence, such as childcare costs. The service is funded by £39 million from the Department of Work and Pensions.

The Help to Claim service will be delivered through the Citizens Advice network across England and Wales. Citizens Advice Scotland will be delivering the new service in Scotland.