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Last updated September 2021

Family Fund Business Services – Helping You Help Others

As many members were impacted by the recent closure of Argos' business accounts, we spoke to Family Fund Business Services about how they can help you to provide household goods and support to your beneficiaries.

You may have heard of our parent charity, Family Fund, but have you heard of Family Fund Business Services (FFBS)? Established in 2013 as a social enterprise and wholly owned subsidiary of Family Fund, we help charities, housing associations, and Local Authorities to deliver support to thousands of households across the UK.

We know how important your beneficiaries are to you, as our Family Fund families are to us and we have developed a unique model to deliver essential items quickly and efficiently. Whether it’s a bed, a food voucher, Argos voucher, or washing machine, FFBS provide a one-stop-shop, with fast and efficient delivery from our trusted suppliers. One contract, one consolidated monthly invoice and all your procurement needs in one place. Everything from supplier management to product warranties – we manage it all so you don’t have to.

We also know from experience that the service to support your beneficiaries needs to be as flexible as the support itself. That’s why we offer an online portal, with easy ordering and real-time customer reporting, helping you to stay on track with your grant spending.

Keeping vulnerable households warm through winter with Doncaster Deaf Trust

In 2020 FFBS helped Doncaster Deaf Trust to distribute energy vouchers to low-income families most at risk of high energy bills, due to poorly insulated homes. Upon the recommendation of Doncaster Council, they approached FFBS for the fulfilment and distribution of fuel vouchers as part of their grant scheme.

Andy Ellis, Business Development Manager at DDT, said: “FFBS gave us all the help and support we needed and got everything set up in record time. The training for using the online portal was organised in a matter of days. While we were getting used to it, FFBS answered any questions we had very promptly, which was brilliant. They even changed their accounting system to make life easier for us; that’s what I call customer service!”

Read more about the project on the FFBS website.

All profits donated to charity

As well as offering a fully flexible service to your beneficiaries, we deliver real social change via our parent charity Family Fund. Our profits which are generated through supplier discounts, are gifted to Family Fund to extend their work helping disabled and seriously ill children; so you know that when you work with FFBS we can, together, better support thousands of people in need across the UK. Since launching in 2013, FFBS has donated over £6 million in unrestricted income to Family Fund, and we are so proud of the partnerships we have developed to help us achieve this.


If you are looking for a better way to deliver essential items to your beneficiaries, please get in touch with Ben Andrews on LinkedIn or via email Ben.Andrews@familyfundservices.co.uk.