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Grant Making Forum & Under Fives Meetings - Graphics
Last updated December 2018

Grant Makers Forum November 2018

This month we were pleased to welcome Fiona Wilson from The OT Practice who gave us an introduction to their network of occupational therapists and how charities might use the service. We also met senior executives from Connect Assist and three charity officers already using their helpline service who recounted their experience of implementing phone support.

Presentation 1

Introduction to The OT Practice

Fiona Wilson from The OT Practice presents an introduction to the services that her organisation provides to charities including referrals for assessments.


An update on ACO plans

Dominic Fox takes the opportunity to update participants on current events and future plans by the ACO.

Presentation 2

Transformational Helplines

Ron Moody, Chief Executive of Connect Assist is joined by founder Rusty Livock and three charity officers, Cassie Chadderton Head of UK Theatre and Membership Development at UK Theatre, Manie Moolman Welfare Officer at The Film and Television Charity, and Joe Hastings Head of Health and Welfare at Help Musicians UK, to share how they implemented phone support within their organisations, the challenges they faced and the benefits that were ultimately achieved.

Ron has worked with the charity sector for over 10 years. He launched the charity fundraising contact centre Voices for Change in 2007. Ron has experience across diverse sectors involving SMEs to Blue-chips; Local to National Government.

Connect Assist is a social business providing dedicated helplines, digital services and helpline consultancy services to charity, third sector and public sector organisations. If your mission is to make a positive difference to your users’ lives, then their goal is to simplify and enhance that process on your behalf, helping you to create lasting relationships with your service users.

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