helping charities helping people


You are not signed in. What would you like to do?


Manage your account

Hello ! You are signed in. What would you like to do?

Your Account
Grant Making Forum & Under Fives Meetings - Graphics

Grant Makers Forum November 2018

This month we were pleased to welcome Fiona Wilson from The OT Practice who gave us an introduction to their network of occupational therapists and how charities might use the service. We also met senior executives from Connect Assist and three charity officers already using their helpline service who recounted their experience of implementing phone support.

Presentation 1

Introduction to The OT Practice

Fiona Wilson joined The OT Practice in 2015 and manages the Key Accounts department and all of their long term contracts with charities, benevolent funds, local authorities, housing associations, schools and many other organisations. In this presentation Fiona discussed Occupational Therapy to the ACO Members and introduced The OT Practice to members who had not worked with them before.

Fiona outlined what kinds of difficulties their therapists can help with to ensure beneficiaries are as independent as possible in their daily life. The OT Practice can work with charities and beneficiaries on a short or long term basis, whether this is providing a simple piece of equipment to make life easier or providing ongoing rehabilitation following a life-changing accident.

Fiona and her team make sure that all referrals for assessments are processed and allocated to therapists as quickly and efficiently as possible. The therapist then books the assessment directly with the beneficiary and completes a holistic OT assessment, focusing on the reason for referral and also highlighting any other risks that are identified. A comprehensive OT report and equipment specifications, if required, are then completed by the therapist, which are thoroughly checked by Fiona’s team before being submitted to the referring charity.
The OT Practice


An update on ACO plans

Dominic Fox takes the opportunity to update participants on current events and future plans by the ACO.

Presentation 2

Transformational Helplines

Ron Moody, Chief Executive of Connect Assist is joined by founder Rusty Livock and three charity officers, Cassie Chadderton Head of UK Theatre and Membership Development at UK Theatre, Manie Moolman Welfare Officer at The Film and Television Charity, and Joe Hastings Head of Health and Welfare at Help Musicians UK, to share how they implemented phone support within their organisations, the challenges they faced and the benefits that were ultimately achieved.

Ron has worked with the charity sector for over 10 years. He launched the charity fundraising contact centre Voices for Change in 2007. Ron has experience across diverse sectors involving SMEs to Blue-chips; Local to National Government.

Connect Assist is a social business providing dedicated helplines, digital services and helpline consultancy services to charity, third sector and public sector organisations. If your mission is to make a positive difference to your users’ lives, then their goal is to simplify and enhance that process on your behalf, helping you to create lasting relationships with your service users.