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New online service for PIP appeals

People can now appeal Personal Independence Payment decisions online after a limited trial revealed high levels of user satisfaction. More than 2,600 applications have been received by the service so far.

The number of appeals rejected because of errors in paperwork completed by appellants fell by 45%. Rollout of the new digital service in England and Wales intends to make the application process simpler, and reduce uncertainty while waiting for a decision by enabling people to track the progress of their case.

Throughout the development process, HM Courts and Tribunals Service (HMCTS) has worked alongside the judiciary, with members of the public and with the Department for Work and Pensions (DWP) to make sure users’ needs are met. Applicants who used the new service report back that it’s easy to use and straightforward.

Read DWP - Appeal a benefit decision