ACO Annual Conference: 17 September 2026

Stronger together, shaping the future of charity support

The challenges facing charities are increasing, but so are the opportunities to make an even greater impact. As support services, technology, workforce patterns and the needs of beneficiaries continue to change, the ability to learn, adapt and collaborate has never been more important.

With support from CCLA, this year’s ACO conference brings together colleagues from across our network to explore the trends shaping the future of charity support to individuals. Expect practical insights, innovative approaches, and a chance to strengthen our collective ability to make a lasting difference.

Programme highlights include:

• Ready for what’s next – the major trends shaping charities supporting individuals
• Panel session – what does the next era of charity services look like?
• Breakout discussion: The future beneficiary – how will the needs of the people we support change over the next 5 to 10 years?
• No one left behind – keeping support accessible in a digital world
• Breakout discussion: The big questions
• How can AI give staff more time to be human? – lessons from the frontline
• 2026 ACO Annual Awards ceremony, celebrating outstanding achievements across the network

This is a fantastic opportunity to connect with peers, strengthening existing relationships and building new ones with fellow charities and sector suppliers.