Safeguarding for Call Handlers
New date added: 25th April at 10am
This webinar explains the importance of remaining vigilant to safeguarding concerns and how to respond appropriately to disclosures and suspicions of abuse when working with beneficiaries or clients on the telephone.
This training covers legislation regarding safeguarding, including key responsibilities for organisations working with children or vulnerable adults; categories, signs and symptoms of abuse; how to identify possible abuse over the phone; approaches to handling a call of distress; responding to disclosures; what to do if you are worried about a customer, including guidance for responding to immediate danger; sharing information in line with GDPR, confidentiality and consent; supporting customers to keep themselves safe.