Frontline Worker Training Programme

Delve deeper into welfare benefits, safeguarding and more in ACO’s first CPD accredited online training for frontline staff.

Frontline Training Programme

The ACO is thrilled to bring free CPD accredited training for members working in Casework, Support and Grants driven roles.


  • The training sessions, delivered by Shelter will cover a range of pertinent topics for frontline staff, supporting individuals facing financial and emotional hardship.


  • Sessions will be run online and delivered by subject experts. Trainers will run interactive and tailor-made content for ACO member charities to ensure information is relevant and up-to-date.


  • There will be a maximum of 20 attendees per session, with sessions running multiple times on different days.


Programme Overview 



Date & Time 

Welfare Benefits Update 3 hours February 2024: 6th, 13th and 28th
Safeguarding for Call Handlers 3 hours April 2024: 9th, 11th and 15th
Domestic Abuse Awareness 3 hours June 2024: 13th, 19th and 24th

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