Clergy Support Trust: External Engagement Officer
(Full time, 12 month maternity cover contract)

Salary
£32,000 – £34,000 pro rata, dependent on experience

Location
Hybrid – with the expectation that the successful candidate will work from the central London office for a minimum of two days a week which will normally be Tuesday (when we have our team meeting) and Thursday.

Job Description

Working closely with the whole external engagement team, the External Engagement Officer will provide vital administrative and operational support across fundraising, events, and communications. This role is ideal for someone who is likely to be in their second role, and looking to develop a broad range of skills in a supportive environment.

It is an excellent opportunity to develop a broad range of skills and experience across comms, fundraising, events, marketing and press within a busy team.  It is ideal for a motivated individual who has some experience (1 year+) of working in communications or fundraising or event management and can provide reliable proactive support for our fundraising and communications activities (such as event logistics, copywriting content, preparing social media posts) but also is excited to lead on their own projects.

We are looking for a candidate who is highly organized, technologically adept and able to get to grips with our CRM (Salesforce) quickly, and curious, with a ‘can-do’ attitude who shares our commitment to supporting the clergy community. We also need someone confident and assured, with the judgement, resilience and organisational skill to play a central role in coordinating the complex logistics of one of the oldest choral festivals in the world, held at St Paul’s Cathedral in May.

1. Fundraising & Data Support

• Managing Contacts – ensuring that up to date records are kept throughout CRM and able to pull off information for colleagues (We use Salesforce)
• Financial Processing: Responsible for adding weekly bank donations onto Salesforce (SF) and working monthly to reconcile SF income with Finance reports.
• Supporter Care: Lead on thanking supporters, specifically managing emails and cards for donations over £100.
• Legacy Administration: Assist with the administration of legacy giving, including thanking donors for pledges and gifts.
• Prospect Research: Support the Fundraising Manager in carrying out research into potential prospects and networks to help expand the Trust’s reach.
• Finance Liaison: Act as the primary team contact for the Finance department regarding income and gift processing.

2. Events – Logistics and Administration

• Guest Management: Support event logistics by using our CRM to manage all aspects of our events including guest lists, RSVPs, and creating name badges for attendees.
• Box Office Function: Act as a point of contact for event booking enquiries (including the Carol Service and Festival) and assist with seating plans
• On-site Support: Provide hands-on support at events, including guest registration, hospitality, and high-level donor care.
• Post-Event Administration: Use Salesforce to collate and record guest lists and feedback from attendees to inform future improvements.

3. Communications & Digital Engagement

• Inbox Management: Monitor and manage the Hello@ and Festival@ inboxes, ensuring timely and professional responses.
• Social Media: Assist with digital engagement by managing DM’s, replying to comments, and creating content.
• Print Advertising: Manage the logistics of print advertising, including booking space, processing invoices, and the transfer of creative files.

4. General / Team Support

• Inventory Management: Maintain an organized inventory of fundraising and event materials, such as banners, stationery, and merchandise.
• CRM Maintenance: Proactively update Salesforce with missing information to ensure the database remains accurate and reliable for the external engagement team to use.
• Team Collaboration: Provide general administrative support to the External Relations (ER) team and contribute creative ideas for improving supporter care and donor engagement.
• Other Duties: Undertake other reasonable duties and projects commensurate with the post to support the wider goals of the External Relations team.

Clergy Support Trust is an inclusive and supportive organisation. We warmly welcome applications from candidates of all backgrounds, and believe a diverse workforce leads to fresh ideas and creative thinking.

Further details can be found here in the Application Pack and in the supporting documents below.

How to apply

To apply, please email your application to the Head of External Relations, Jenny Manchester, at vacancies@clergysupport.org.uk

Please include with your application:

• Curriculum Vitae
• Covering letter (no more than three sides of A4), explaining why you are interested in the role and how you meet the person specification, with specific examples in your supporting statement
• Completed copy of the EDI Monitoring form (completion of this form is voluntary)

Closing date
9am, Monday 14 September 2026. Interviews (and a test) will take place at our Westminster offices.

First round interviews are likely to take place on Tuesday 29 September 2026, with second stage interviews taking place on Tuesday 6 October 2026.