Railway Benefit Fund: Services Manager
(Full-time, permanent)

Location
Crewe, Cheshire/ hybrid

Job Description

We’re looking for a Services Manager to join our small, dedicated Services Team at Railway Benefit Fund (RBF), a national benevolent charity supporting railway people and their families across the UK. Railway Benefit Fund is a charity which provides support to current, former and retired railway people and their families across the UK. We offer help to those in rail who need us. From financial grants and confidential advice, to online tools and a legal helpline, we provide a range of services designed to provide support through life’s unexpected events. Our assistance extends not just to those working in passenger rail, but also to the wider rail supply chain as well as freight and supporting staff.

This is a role where you’ll make a genuine difference. The Services Manager leads RBF’s frontline grants and wellbeing support services. This is a hands-on role, supporting and guiding staff to provide high-quality, compassionate, non-judgmental and timely support to railway people in need.

You will lead the consistent and fair delivery of our services in line with RBF’s eligibility criteria, policies and values, while ensuring the team has the guidance, support and confidence to make good decisions for the people we help.

You’ll manage the team that works directly with beneficiaries, offering practical and financial support, understanding their situation, and helping them access the help they need with empathy and compassion.

As our services manager, you will:

• Lead the team that is the first point of contact for beneficiaries who apply to us for support, and who lead our volunteering services
• Manage the team workload, processes and systems
• Manage spend against budgets, report to our Trustees and identify opportunities to improve our services
• Work with the wider RBF team on the delivery of our overall strategy.

We’re looking for someone who:

• Demonstrates empathy, professionalism, and good judgement
• Has experience as a manager of a small team
• Has an understanding of welfare benefits, debt, or financial hardship, or the willingness to learn
• Can manage a varied workload and communicate clearly with a wide range of people

Further details can be found job description pack and in the supporting documents below.

How to apply
Please submit your CV and a covering letter outlining your reasons for applying to recruitment@railwaybenefitfund.org.uk.

Closing date
6 November 2026