The Insurance Charity: Senior Administrator and Case Support Worker
(Full-time, permanent)

Salary
£32,000-£34,000 per annum, including non-pensionable London Weighting Allowance of £9,231 per annum.

Location
City of London/ hybrid.

Job description

As Senior Administrator and Case Support Worker, you will act as a key first point of contact for applicants, responding to enquiries by phone and email in a clear, friendly and empathetic way. You will support individuals through the charity’s application processes while ensuring accurate records and database entries are maintained.

You will use strong organisational and digital skills, including experience with databases and Microsoft 365 tools, to manage information, prepare documentation and support reporting. The role also involves providing administrative support to the Welfare Team, assisting with casework processes, grant administration, committee preparation and wider organisational tasks.

Working collaboratively with colleagues, you will take a proactive and flexible approach to supporting the team while maintaining excellent attention to detail. Above all, you will bring a compassionate and non-judgmental approach when working with people who may be experiencing challenging circumstances.

The full job description, including key responsibilities and person specification, can be found here and in the supporting documents below.

How to apply
Please send a CV and cover letter outlining how you meet the full criteria and why you’d be interested in the role to: lizzy.clark@harrishill.co.uk

Closing date
CVs are being reviewed on a rolling basis, so please submit your application as soon as possible and before 06/04/26.