UNISON: Support Staff Team Member – Welfare
(Full time, 6 months fixed term contract)

Salary
£36,820 plus London Weighting allowance of £7,170

Location
UNISON Centre, 130 Euston Road, London, NW1 2AY

Job Description

‘There for You’ is the union’s own charity providing help and support to members who are facing financial hardship or other difficulties in their personal lives.

This role will include responding to incoming queries by email or phone, signposting to and delivering relevant information to UNISON members seeking help and advice. In most instances, you will be the first point of contact so you must have good telephone and communication skills and be able to respond to queries in a sensitive and positive manner.

You will also need to be able to work in a team environment and provide administrative support to the wider team when required. Your role will include data input as well as assisting with specific initiatives including our small grants programme supporting UNISON members who are in financial difficulties and more.

Able to work to deadlines and under pressure, you will have a high standard of accuracy and be confident in using your own initiative.

You will enjoy being part of a small team where the focus is on ensuring UNISON members receive the highest possible standards of service and support and in accordance with our policies and the legal requirements on confidentiality.

To find the find out more, please read the full job description which can be found here and in the supporting documents below.

How to apply

To apply for this opportunity please download and complete the general application form, referring to the job description and person specification.

Please note that only the relevant application form will be accepted. CVs will not be accepted.

The completed application form, along with the Recruitment and Disability Monitoring Forms, should be returned by e-mail to e.wischhusen@unison.co.uk quoting reference: RMG/13T on your application form

Please save each of your documents to include your full name, followed by job title, region/dept and reference.

All forms can also be viewed below in the supporting documents.

Closing date
Completed application forms must be received by no later than 11:59pm on Sunday 16 August 2026.

Interviews will take place on Wednesday 26 August 2026

About UNISON
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.