ACO panel discussion: Upscaling your digital service delivery during challenging times

A recording from ACO’s panel discussion at Charity Digital’s #BeMoreDigital Conference in March 2021.

ACO chaired a panel discussion alongside four member charities at Charity Digital’s conference in March 2021. On the panel we were joined by Aidan Jones from Relate, Trudie Clements from ABTA LifeLine, Li-Anne Quinn from Foothold and Jessica French from CABA.

Having to rapidly upscale services during 2020 was something many charities experienced. Where services were once delivered face-to-face, charities had to figure out digital alternatives. Continuing to deliver their support to beneficiaries remotely was vital.  The Association of Charitable Organisations (ACO) represents nearly 120 charities. In this panel discussion, we’ll hear from four charity members who all worked hard to deliver remote services this year.

They’ll be discussing their varying experiences, approaches and learnings from digitisation. Expect examples including remote mental health services, counselling support, employee assistance and providing digital training. The panel will cover each charity’s digital journey and their main takeaways. It will examine and compare the ways they used digital to tackled their problems. They’ll be also looking at the successes and challenges of their projects and their plans for the future.

More information about this session and the #BeMoreDigital conference can be found on Charity Digital’s website.